Contact Email: Team@traviaconnect.com
At Travia: Smart Travel & Courier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application (“App”) and related services.
1. Information We Collect
When you use Travia, we may collect the following information:
a) Personal Information
- Name, email address, phone number, profile details.
- Government-issued ID (Aadhar) for verification.
- Payment details for ride bookings, deliveries, or earnings.
b) Usage Information
- App activity (rides posted, bookings, deliveries, chats).
- Profile reviews and ratings.
- Anonymous feedback you share.
c) Location Data
- Real-time location for ride sharing, pick-up, and drop-off tracking.
- Destination details to help match travelers and couriers.
d) Device Information
- Device type, operating system, unique device identifiers.
- Log data including IP address, crash reports, and app performance.
2. How We Use Your Information
We use your information to:
- Provide and improve Travia’s services.
- Verify user identity with Aadhar to maintain a trusted community.
- Enable ride sharing, courier matching, and secure payments.
- Facilitate direct communication between users.
- Ensure safety, fraud prevention, and dispute resolution.
- Provide customer support 24×7.
- Send important updates, service notifications, or promotional offers.
3. Data Storage & Security
- All user data is securely stored within India.
- We use encryption, firewalls, and secure servers to protect your data.
- Only authorized personnel have limited access to sensitive information.
- While we take all reasonable precautions, no digital platform is 100% secure. Users are advised to use Travia responsibly.
4. Data Sharing & Disclosure
We do not sell or rent your personal data to third parties. However, we may share information in the following cases:
- With other users (e.g., ride details, courier sender/receiver info).
- With trusted third-party service providers (e.g., payment gateways).
- With law enforcement or government agencies if required by law.
- During business transfers such as mergers or acquisitions.
5. User Rights
As a Travia user, you have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for specific data use (subject to service limitations).
- Request a copy of your data stored with us.
- Contact our support team at Team@traviaconnect.com for privacy-related concerns.
6. Cookies & Tracking
- Travia may use cookies or similar technologies to improve app functionality and enhance user experience.
- These help with faster login, ride suggestions, and personalized recommendations.
- You can disable cookies from your device settings, though some features may not function properly.
7. Children’s Privacy
Travia is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it immediately.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app with a revised “Effective Date.” Continued use of Travia means you accept these updates.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at: